Before any of you out there decide to shop for handbags, luggage or other products at Bentley, I'd like to share a story with you about their returns policy.
Last Saturday, I bought an umbrella because it started to rain and I was not properly prepared for the weather. It was a cheerful sort of umbrella and served me well that day. I then took it home until the next rainy day and used it again. However, on this, Day 2 of using it, a string that holds the fabric to the frame broke. It was useless after only a couple of hours use.
So, yesterday, I tried to return it. My thought was that if this one had broke so easily, then all others of the same model would do the same. I ventured to the store where I had purchased it only to be told that, because I had used it, then I could not return it. Disbelief, and yes, anger, was what I felt when I left there.
Okay. I admit that if I'd used it a couple of weeks and something had happened, I would not have bothered returning it. However, this was six hours maximum that I used this product from their store and it was now rubbish! There was no offer of exchange or anything.
"You've used it. We don't do returns on used merchandise!"
It still rings through my head.
What I'd like to know is: Are there no such thing as a warranty with companies anymore? Is that book I read correct? Are we now victims of a world where everything is expected to break down? I don't know about you, but I think that something has to be done!
Today, when it becomes a reasonable time to do so, I will call their head office and express my disdain.
Note: I just got off the phone and it appears that the snarky little witch at the store was wrong! There is a 60-day return policy of which there was no mention of yesterday. I cannot get a refund, which I understand but at least when the customer service representative calls the store to inform this girl of the policy, I will be vindicated.
Final update: I went back to the Bay Centre location of Bentley yesterday to exchange the umbrella and did just that. However, the snarky little bitch (she's now been upgraded) informed me that the only reason she was doing it was because the head office called and told her to do it. "The store policy was returns on unused merchandise" she continued, and when I told her that the website said nothing about that, she went on to say "it's unused merchandise only and I'm not going to argue about it. I just want to get this over with. If you would, go choose another umbrella. If there is any of price difference, I'll have to charge you the difference ." My thought was don't worry about that dear, I don't plan on giving you any more of my money. I chose one the same price and after getting the paper work done - never to return again! Ah, vindication is so sweet!
My advice to you is that if you happen to be in the Bay Centre in Victoria, avoid this branch of the Bentley chain and especially that snarky girl with the dark hair that has pinky/red streaks in it. If a store advocates selling merchandise that they won't take returns on even though it has a defect, then that shop shouldn't be in business! And if it's just that girl, she should remember that customers pay her wages. If she is intent on pissing customers off, then she should realize that there won't be anyone to keep her in a job.
Last Saturday, I bought an umbrella because it started to rain and I was not properly prepared for the weather. It was a cheerful sort of umbrella and served me well that day. I then took it home until the next rainy day and used it again. However, on this, Day 2 of using it, a string that holds the fabric to the frame broke. It was useless after only a couple of hours use.
So, yesterday, I tried to return it. My thought was that if this one had broke so easily, then all others of the same model would do the same. I ventured to the store where I had purchased it only to be told that, because I had used it, then I could not return it. Disbelief, and yes, anger, was what I felt when I left there.
Okay. I admit that if I'd used it a couple of weeks and something had happened, I would not have bothered returning it. However, this was six hours maximum that I used this product from their store and it was now rubbish! There was no offer of exchange or anything.
"You've used it. We don't do returns on used merchandise!"
It still rings through my head.
What I'd like to know is: Are there no such thing as a warranty with companies anymore? Is that book I read correct? Are we now victims of a world where everything is expected to break down? I don't know about you, but I think that something has to be done!
Today, when it becomes a reasonable time to do so, I will call their head office and express my disdain.
Note: I just got off the phone and it appears that the snarky little witch at the store was wrong! There is a 60-day return policy of which there was no mention of yesterday. I cannot get a refund, which I understand but at least when the customer service representative calls the store to inform this girl of the policy, I will be vindicated.
Final update: I went back to the Bay Centre location of Bentley yesterday to exchange the umbrella and did just that. However, the snarky little bitch (she's now been upgraded) informed me that the only reason she was doing it was because the head office called and told her to do it. "The store policy was returns on unused merchandise" she continued, and when I told her that the website said nothing about that, she went on to say "it's unused merchandise only and I'm not going to argue about it. I just want to get this over with. If you would, go choose another umbrella. If there is any of price difference, I'll have to charge you the difference ." My thought was don't worry about that dear, I don't plan on giving you any more of my money. I chose one the same price and after getting the paper work done - never to return again! Ah, vindication is so sweet!
My advice to you is that if you happen to be in the Bay Centre in Victoria, avoid this branch of the Bentley chain and especially that snarky girl with the dark hair that has pinky/red streaks in it. If a store advocates selling merchandise that they won't take returns on even though it has a defect, then that shop shouldn't be in business! And if it's just that girl, she should remember that customers pay her wages. If she is intent on pissing customers off, then she should realize that there won't be anyone to keep her in a job.
2 Comments:
Have you tried hitting that snarky little witch over the head with it? That might've helped you on the spot! :-) *THWACK*
I did think about that Robert however, I might not have stopped at one whack. We'll see what happens when I return there tonight.
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